National Records of Scotland's Annual Reports and Accounts for 2022-2023

The National Records of Scotland's Annual Reports and Accounts for 2022-2023 have been published. 

Amidts much of the spin, as can be seen on page 13, most of its key performance indicators have worsened since the pevious report, including "ScotlandsPeople customer enquiries are responded to within 3 working days", which has fallen from 99% to 93.8%. Amongst the few improvements are "Customer orders for records held on-site to be fulfilled within 30 minutes", rising from 63.75% to 75.69%. NRS also notes a massive increase in its cataloguing output, from 5863 records in 2021-2022 to 11,435 in 2022-2023 - but what does that mean, when there is absolutely no transparency on what the NRS has been cataloguing? Individual items, pieces, names in a few documents?  

You can read the report for free at https://www.nrscotland.gov.uk/files//about-us/nrs-annual-report-and-accounts_22-23.pdf.

(With thanks to Fergus Smith)

Chris

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