Publisher Pen and Sword (https://www.pen-and-sword.co.uk), which publishes and extensive range of family history publications, has still not paid royalties to authors which should have been distributed in March/April. A reason given for the delay by an email from managing director Charles Hewitt on 30 April noted the following:
I am writing to let you know that we continue to experience issues with the software that we use to calculate royalties and this has delayed us in issuing royalty statements and payments during April 2026.
We know what the problem is and we know how to fix it, but unfortunately it’s not a quick fix and therefore payments might not be made until the end of May 2026.
We apologise for this inconvenience and will continue to do all we can to ensure that statements and payments are issued as soon as possible.
I would like to thank you for your patience and understanding with this matter.
I have tried calling last week and today to ask for an update, as well as post messages through their social media channels, and keep getting asked to write to their accounts department, who never answer, and who apparently all work from home - even though last week when I called I was advised that an individual who could answer had gone out to lunch but would call me on his return (and never did).
Fingers crossed a bit more professionalism will kick in at some stage soon.
Chris
Order Researching Ancestral Crisis in Ireland in the UK at https://bit.ly/4jJWSEh. Also available -Tracing Your Belfast Ancestors, Tracing Your Irish Ancestors Through Land Records, Sharing Your Family History Online, Tracing Your Scottish Family History on the Internet, Tracing Your Irish Family History on the Internet (2nd ed), and Tracing Your Scottish Ancestry Through Church and State Records - to purchase, please visit https://bit.ly/ChrisPatonPSbooks. To purchase in the USA visit https://www.penandswordbooks.com. Further news published daily on The Scottish GENES Facebook page.
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