Friday 25 November 2022

Users report problems with ScotlandsPeople update

The ScotlandsPeople website at www.scotlandspeople.gov.uk has had some sort of update, and as a consequence, users have been reporting all sorts of problems with it, with the following tweets just a representative sample:



A particularly useful thread from Fergus Smith highlights various problems, starting at https://twitter.com/oldscotbooks/status/1595862603401773062.

I queried one of the problems, the removal of the source information from the search returns on census records - with the ScotlandsPeople team, and was told it was now fixed - but it has not been. Whilst some information has been restored, showing the number of the registration district and enumeration district, the all important page number is still missing, which can be used when doing a search to make sure you have all the right people in a household before paying to see. (UPDATE: This has now been addressed, as of Friday evening)

It should also be noted that the promised return of the fuzzy search facility, useful in certain circumstances when peforming searches, has not been included (see http://scottishgenes.blogspot.com/2022/02/scotlandspeople-to-reinstate-fuzzy.html).

It beggars belief that the site no longer has a user group, as it once had, to flag up such issues, but this is where we are with the NRS these days. If you see a problem when using the site, ScotlandsPeople advises folk to contact its customer service team at https://www.scotlandspeople.gov.uk/contact-us.

Chris

My new book Tracing Your Irish Ancestors Through Land Records is now available to buy at https://bit.ly/IrishLandRecords. Also available - Sharing Your Family History Online, Tracing Your Scottish Family History on the Internet, Tracing Your Irish Family History on the Internet (2nd ed), and Tracing Your Scottish Ancestry Through Church and State Records - to purchase, please visit https://bit.ly/ChrisPatonPSbooks. Further news published daily on The Scottish GENES Facebook page, and on Twitter @genesblog.

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